Case Management System
It streamlines case handling, improves accountability, and enhances service quality by providing complete visibility into case statuses, timelines, and resolutions.
benefits
Centralizes all customer or internal service cases in one organized system.
Reduces manual paperwork and improves accuracy.
Automates case assignment, escalation, and resolution tracking.
Enhances team collaboration with task management and communication tools.
Reduces response times and increases customer satisfaction.
flow
1
Cases are created automatically (via web forms, emails, chatbots) or manually entered by service agents.
2
The system assigns cases to appropriate team members based on categories, priorities, or workload.
3
Notifications and escalations are triggered based on case urgency and SLA deadlines..
4
Agents update case statuses, add notes, attach documents, and communicate with customers as needed.
audience
Customer Support Team
IT Support Teams
Operations Managers
Administrators
Technology
