Customer Portal
Hosho Digital’s Customer Portal provides a secure, user-friendly platform where customers can access their account information, submit service requests, track orders, download invoices, and interact with support teams — all in one centralized location. It enhances customer satisfaction, reduces support workload, and improves operational efficiency through self-service capabilities. It eliminates time-consuming paperwork, allowing staff to focus more on patient care. With centralized data access, healthcare providers can make faster, better-informed decisions. Real-time patient records and automated workflows improve efficiency and reduce errors.
benefits
Empowers customers with 24/7 access to their accounts, services, and transactions.
Reduces manual paperwork and improves accuracy.
Reduces dependency on support teams by offering a wide range of self-service options.
Increases transparency with real-time order, case, and payment tracking.
Enhances customer engagement and loyalty through personalized experiences.
flow
1
Customers can submit feedback on services, cases, or portal experience for continuous improvement.
2
Customers can search a knowledge base for FAQs, guides, and troubleshooting tips.
3
Real-time updates on order fulfillment, case resolutions, and payment statuses. Automated email or SMS notifications for important milestones or updates.
4
Customers can submit service requests, raise support tickets, place new orders, update personal or billing information, and download documentation
audience
Finance and Billing Teams
Sales and Account Management Teams
Customer Service
Support Teams
Technology
