Grievance Management
Hosho Digital’s Grievance Management System provides a structured, confidential, and efficient platform for employees to raise concerns and grievances. It ensures that all complaints are logged, tracked, investigated, and resolved systematically, promoting fairness, transparency, and employee trust within the organization.
benefits
Provides employees with a safe and structured way to voice concerns and complaints.
Ensures transparency and accountability through proper tracking and documentation.
Speeds up resolution times with automated workflows and clear ownership.
Reduces legal risks by maintaining detailed records and ensuring fair handling.
flow
1
Grievance Submission: Employees submit grievances confidentially through a self-service portal, detailing the issue and relevant parties.
2
Acknowledgment and Case Creation: The system automatically acknowledges receipt, creates a case, and assigns it to the appropriate HR or grievance officer.
3
Investigation and Discussion: HR/investigators review evidence, interview involved parties, and facilitate discussions or mediations as needed.
4
Resolution and Feedback: A resolution is proposed and communicated; employee feedback on the handling of the grievance is collected confidentially.
5
Monitoring and Reporting: HR and management teams use dashboards to monitor grievance trends, resolution timelines, and compliance metrics.
audience
Employees
HR Teams
Managers and Department Heads
Grievance Committees
Technology
